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In retail, why does the general public think you owe them everything?


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Old 09-07-2009, 05:50 AM
agent agent is offline
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Default In retail, why does the general public think you owe them everything?

I find it comical how people in society, when shopping in a retail store, think you (as an employee) owe them everything?Yes, I know my job as an associate in a retail store (which is an office supply store) is to help people, right? I do help people. I don't ignore people and I ask people if they need help with anything. Some respond with a polite courtesy with yes or no, and some just flat-out ignore you.I just don't understand?For instance, at the place I work at the store is divided into two sections: Office Supplies and Business Machines. I'm on the Office Supplies side as an associate and I wasn't hired for technology since I don't know anything. And yet, when I'm on the Business Machine side, if I'm taking something back, etc., a customer will ask me for help with a computer and I don't know. I tell them politely that I'm not trained in this area and they get all mad at me like it is my fault. If management wanted me to know about technology, they would train me.Just because you've had a crappy day doesn't mean you get to treat me like crap and take it out on me.And just because you're mean to me doesn't mean I'm going to reciprocate because that would be rude of me.I just feel customers think they can be rude to you and they know you won't respond... and they're right.@P - My bad, I didn't add further details. Anyways, I will say "I'm not trained in this area but let me get someone who is to help you" and then I'll find the right associate and tell them there's a customer in need of help. Then, I'll go back to the area and tell the customers that someone will be there momentarily and I'll keep a lookout if that associate I told ever showed up. I just don't say I don't know and take off. Jeez.
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Old 09-07-2009, 05:54 AM
business business is offline
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Default In retail, why does the general public think you owe them everything?

you dont just tell people "im not trained in this area" and leave it at that, you then say "let me find you someone who can answer your questions."doing half a job and expecting people to know your limitations is unreasonable behavior for somone wearing the company logo. your job is not done until the customer is being looked after properly by the right person for the job YOUR shortness with them is what pisses people offyour use of @ (means "at") in @P is another telltale sign of your attitude toward people you dont talk "at people"you talk "to people"
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Old 09-07-2009, 05:59 AM
Ideal Ideal is offline
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Default In retail, why does the general public think you owe them everything?

Yeah dude. I know I could never work in customer service like that. I would bust some hot shot and lose my job within a day.But yeah people think just cuz they are spendin money in a store that all the employees are their little slaves...and that they should know everything about the whole place.I guess the polite thing in the scenario u mentioned would be to tell the customer that u will find someone who can assist them. Then they get the idea that u are doin what u can to help rather than just sayin u ain't trained in that department...some people might misinterpret that as a cop out for u not wantin to help em just then.
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Old 09-07-2009, 06:03 AM
gonorth gonorth is offline
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Default In retail, why does the general public think you owe them everything?

The customer is always right ... even if they behave like an imbecile.
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Old 09-07-2009, 06:07 AM
gonorth gonorth is offline
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Default In retail, why does the general public think you owe them everything?

Sorry for railing on you about the change thing. Turns out, I'm the customer that does that.You sound like you still have too much faith in humanity. See, where I come from, people are jerks. And from what I can tell, the whole world's pretty much in the same boat.You can't let that one guy who thinks he's king ruin your day. He does that to everybody. He's a bad tipper, too, when he goes out to eat. Next time he comes in and gives you crap because you're doing your job like you're supposed to or better, just imagine that when he goes out to eat he gets viscous loogies added to his omelets.It's not that he had a crappy day, it's this sense of entitlement that if you're not careful, can turn any decent American into a turd biscuit.I should be a little nicer... Not everybody's a jerk, maybe 1 in 3 is. All you really need is a way to get it off your chest at the end of the day.
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